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clear.gif SentryNet FAQ:

Questions? Let's see if we can answer a few of the basic or mostly commonly asked questions about us.
Review our most 'Frequently Asked Questions' requested from our SentryNet personnel. Please review each question and answer. If you have a specific question not displayed on this FAQ listing, then contact us today.



SentryNet Featured News:

Thursday, March 30, 2017
Transitioning to Seven Day Video Storage for Existing Honeywell Total Connect Videos
The Honeywell Total Connect Video team is pleased to announce the transition to video storage across the entire Honeywell Total Connect Video IP camera platform
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Wednesday, March 29, 2017
One of our own recognized
John C. of the Memphis office was recognized on a global level this month for his stellar work.
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Tuesday, March 28, 2017
I-View Now will be at SentryCon
I-View Now has agreed to be at SentryCon
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Monday, March 27, 2017
Kwikset will be at SentryCon
Kwikset has signed on as a vendor at SentryCon
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Sunday, March 26, 2017
TelGuard is Bronze at SentryCon
As a bronze sponsor at SentryCon 2017, Telguard is hosting the golf outing!
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Saturday, March 25, 2017
If you're looking for a new website design - Chris Alford Graphic Design is your choice.
CAGD can develop a site for you that ranges from just a single page web presence to a completely immersive digital experience, the choice is yours.
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Friday, March 24, 2017
Do you need SSE Training?
TNESA is hosting SSE at SentryNet in Memphis
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Thursday, March 23, 2017
ADI is a Gold Sponsor at SentryCon
ADI has signed on as a golf sponsor for Sentrycon and will be hosting the Meet and Greet.
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Wednesday, March 22, 2017
LLSSA Dealer Conference is in a month
Register now to attend the LA Dealer Conference.
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Tuesday, March 21, 2017
ISC West is just a few weeks away
Have you registered for the biggest Security Event of the year?
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[+] View Expanded News

How do I sign up with SentryNet?
Answer: You may complete and submit the SentryNet Monitoring Agreement online, then print, sign and forward the original copies to SentryNet within 14 days. You may also request a dealer pack through the contact us page.

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Where is the central station located?
Answer: SentryNet has two state-of-the-art facilities. One is located on the panhandle of Florida in Pensacola and the other is at the heart of the mid-south, in Memphis, Tennessee.

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How will the central station phone be answered when my customers call in?
Answer: All calls are answered by a live operator NOT an automated attendant.

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How long has SentryNet been in business?
Answer: SentryNet has been monitoring alarms for homes and businesses across the United States since 1987

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Is SentryNet UL certified?
Answer: Yes, Sentrynet is UL/FM Certified. Click for our license numbers.

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Is SentryNet licensed to do business in my state?
Answer: SentryNet strives to meet all the licensing requirements in the states in which we do business. To request specific state licensing information contact our Licensing Coordinator through our contact us page.

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Do you have dealer finance programs?
Answer: Want to sell your accounts? Or borrow money on your existing accounts? SentryNet can put you in touch with some of the nation's top dealer financial advisors. For more information, contact our Sales Department.

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What kind of training do SentryNet operators have?
Answer: SentryNet demands that it's operators be efficient, friendly, and courteous to both you and your customers. We know that customer satisfaction is the only thing which will keep us in business. All SentryNet operators have successfully completed a criminal background check as well as succesfully completed the SIA Certified Operators Course. When you send a signal to SentryNet, you can be assured it is responded to by a qualified, fully trained operator.

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What is SentryNet's average operator response time?
Answer: SentryNet's SIA Certified Operators average response time is less than 45 seconds as required by Underwriters Laboratories.

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Does SentryNet host any kind of training for installers?
Answer. SentryNet hosts monthly WebConvene's via the internet which feature information on various SentryNet Services and third party vendor products. SentryNet also presents an Annual Dealer Conference, SentryCon, each year which offers installer NTS CEUS, includes a vendor tradeshow and social event you won’t soon forget. You can also view a list of industry training on our calendar.

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Does SentryNet attend industry tradeshows and events?
Answer. SentryNet does exhibit at many national and state shows each year. You can see a complete month by month list on the calendar page.

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More Questions? Contact SentryNet Now.


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Disclaimer: IN NO EVENT SHALL SENTRYNET AND AFFILIATES BE LIABLE FOR ANY DIRECT, INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, CONSEQUENTIAL DAMAGES OR ANY DAMAGES WHATSOEVER INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF USE, DATA OR PROFITS, ARISING OUT OF OR IN ANY WAY CONNECTED WITH THE USE OR PERFORMANCE OF THIS WEBSITE, WITH THE DELAY OR INABILITY TO USE THIS WEBSITE, OR FOR ANY INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GOODS, SERVICES OR GRAPHICS OBTAINED OR MESSAGES RECEIVED OR TRANSACTIONS ENTERED INTO THROUGH THIS WEBSITE, OR OTHERWISE ARISING OUT OF THE USE OF THIS WEBSITE, WHETHER BASED ON CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY OR OTHERWISE, EVEN IF SENTRYNET HAS BEEN ADVISED OF THE POSSIBILITY OF DAMAGES. BECAUSE SOME STATES / JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, THE LIMITATION MAY NOT APPLY TO YOU.



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