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clear.gif SentryNet FAQ:

Questions? Let's see if we can answer a few of the basic or mostly commonly asked questions about us.
Review our most 'Frequently Asked Questions' requested from our SentryNet personnel. Please review each question and answer. If you have a specific question not displayed on this FAQ listing, then contact us today.



SentryNet Featured News:

Monday, May 01, 2017
ESX is in 2 months - have your registered?
June 13-16, 2017 | Nashville, TN | Music City Center
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Sunday, April 30, 2017
Video caught the bad guy!
Our operator was abble to review video and dispatch the police so that the bad guy was caught.
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Saturday, April 29, 2017
AIS class to be offered in Memphis
TNESA will be offering a NTS Class at SentryNet in Memphis
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Friday, April 28, 2017
New Monitoring Supervisor for SentryNet
The SentryNet team is pleased to announce that Brandon Jackson has accepted the role of Monitoring Supervisor, providing leadership, guidance and support for SentryNet monitoring center team members in Pensacola, Florida.
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Thursday, April 27, 2017
ProjX360 management software does it all!
ProjX360 is developed for the Custom Integration Industry by a veteran integrator with over 20 years of experience in the industry.
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Wednesday, April 26, 2017
The City of Seattle Fire Department is implementing Confidence Testing Reporting.
The City of Seattle Fire Department Is implementing confidence testing reporting using The Compliance Engine which will be mandatory July 1, 2017.
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Tuesday, April 25, 2017
NC tradeshow is in less than a month!
See us in concord, NC at the NCESA Convention May 3- 5
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Monday, April 24, 2017
Increased RMR with Enhanced Services - Jackson, MS
Classes to be held at ADI's
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[+] View Expanded News

How do I sign up with SentryNet?
Answer: You may complete and submit the SentryNet Monitoring Agreement online, then print, sign and forward the original copies to SentryNet within 14 days. You may also request a dealer pack through the contact us page.

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Where is the central station located?
Answer: SentryNet has two state-of-the-art facilities. One is located on the panhandle of Florida in Pensacola and the other is at the heart of the mid-south, in Memphis, Tennessee.

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How will the central station phone be answered when my customers call in?
Answer: All calls are answered by a live operator NOT an automated attendant.

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How long has SentryNet been in business?
Answer: SentryNet has been monitoring alarms for homes and businesses across the United States since 1987

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Is SentryNet UL certified?
Answer: Yes, Sentrynet is UL/FM Certified. Click for our license numbers.

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Is SentryNet licensed to do business in my state?
Answer: SentryNet strives to meet all the licensing requirements in the states in which we do business. To request specific state licensing information contact our Licensing Coordinator through our contact us page.

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Do you have dealer finance programs?
Answer: Want to sell your accounts? Or borrow money on your existing accounts? SentryNet can put you in touch with some of the nation's top dealer financial advisors. For more information, contact our Sales Department.

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What kind of training do SentryNet operators have?
Answer: SentryNet demands that it's operators be efficient, friendly, and courteous to both you and your customers. We know that customer satisfaction is the only thing which will keep us in business. All SentryNet operators have successfully completed a criminal background check as well as succesfully completed the SIA Certified Operators Course. When you send a signal to SentryNet, you can be assured it is responded to by a qualified, fully trained operator.

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What is SentryNet's average operator response time?
Answer: SentryNet's SIA Certified Operators average response time is less than 45 seconds as required by Underwriters Laboratories.

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Does SentryNet host any kind of training for installers?
Answer. SentryNet hosts monthly WebConvene's via the internet which feature information on various SentryNet Services and third party vendor products. SentryNet also presents an Annual Dealer Conference, SentryCon, each year which offers installer NTS CEUS, includes a vendor tradeshow and social event you won’t soon forget. You can also view a list of industry training on our calendar.

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Does SentryNet attend industry tradeshows and events?
Answer. SentryNet does exhibit at many national and state shows each year. You can see a complete month by month list on the calendar page.

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More Questions? Contact SentryNet Now.


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