March 08, 2017  

SentryNet Services Central Station Operator

Memphis, TN; Pensacola, FL
Job Description:
SentryNet is seeking a Central Station Operators whose primary responsibility is to respond to burglary, fire, video surveillance, and access alarm signals. Must maintain a professional demeanor at all times. Preferred candidates will have superior customer service skills and excellent written and oral communication skills .

* Applicants should note whether they are able to work first, second, or third shift.*

Required Skills :
•Must be able to pass background check, drug test, and have a clean driving record
•Must be able to complete a Department of Defense Security Clearance, and Central Station Alarm Association Level 1 Certification
•Demonstrated knowledge of computer functions and ability to learn new programs
•Ability to type a minimum of 20 words per minute
•Strong organization skills and demonstrated attention to detail

Job Type: Full-time

Required education:
•High school or equivalent
Job Responsibilities:
•Monitor alarm signals in our Central station using established protocols until resolution of the alarm
•Answer incoming phone calls and professionally complete the caller’s request
•Remain calm when speaking to customers in stressful situations
•Properly document all responses to alarms and follow all established rules for Central Station conduct
•Exhibit a reliable work ethic and schedule flexibility

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SentryNet - Pensacola - 517 North Baylen Street, Pensacola, FL 32501 1.850.434.8306

SentryNet - Memphis - 1341 Sycamore View Road, Suite 300, Memphis, TN 38134 1.901.380.5000

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