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October 04, 2017   |  Vendor Partners

AlarmNet 360 MAC Address (ID) Prefix No Longer To Be Prefilled

Since the inception of our AlarmNet-I service, our AlarmNet communicators and other devices—such as a Lyric® Controller and Lyric Gateway—have MAC IDs using 00D02D as the prefix. Today, in AlarmNet 360*, this prefix is pre-populated. In Q4 2017, this prefix will no longer be pre-populated and installers, technicians or other users are expected to input the entire MAC ID. This is a change from our current procedure and it is important that you communicate this upcoming new process to relevant personnel at your company. This change is taking place because in Q1 2018 a new prefix is expected to be available.

New MAC ID Prefix Forthcoming Q1 2018
In Q1 2018 a new MAC ID prefix, B82CA0, will be available. All AlarmNet communicators and other devices—such as a Lyric® Controller and Lyric Gateway—will begin to be manufactured with the new MAC ID prefix, B82CA0. New MAC IDs are necessary due to the high volume demand. All installers, technicians or other users will be expected to input the entire MAC ID.

Customers with Applications Using AlarmNet APIs
Customers that have written custom software to consume AlarmNet APIs may have implemented it in a way that assumes the current 00D02D MAC prefix. Please begin adjusting your applications to accommodate the new MAC prefix.

APIs with custom software that restricts MAC prefixes to those characters (00D02D) only will be affected

Such software will be affected when devices with the new MAC prefix, B82CA0, begin shipping, and must be changed in advance to avoid impact

If you have any questions or concerns, please contact our support team at (800) 323-4576, remain on the line for more menu options, then select Option 1, remain on the line for more menu options, then select Option 1 again.

*Impacts the AlarmNet 360 website, mobile website and app

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